We do not offer exchange, returns or refunds for used candles.
According to the law, you may return or exchange your product for another candle of the same size and price within 14 days of purchase in case the products are unused and packages are not damaged. The right of return is only for natural persons. You can start the exchange or return process by contacting us on firstname.lastname@example.org .
If the buyer has withdrawn from the contract and sent back the ordered products, DÜÜN will return to you the amount paid for the products and ordinary delivery within 14 days of the receipt of withdrawal application.
If a product(s) is defective or damaged during shipping we would be happy to exchange it for something else or refund the defective product(s).
To start an exchange or report a faulty/defective item, please send us a photographical proof of damage by email - email@example.com within 14 business days of receiving your order. If 14 business days have gone by, we unfortunately cannot process your request.
Do not use damaged products! We do not bear the responsibility for such unsafe usage of damaged products. We also cannot exchange or refund damaged product(s) when products have been used.